This web site www.exploremena.com is published and maintained by Explore Middle East For Hotel Resaervations and Real Estate WLL a company incorporated and existing in accordance with the laws of the Kuwait (together with its subsidiaries and other affiliates, “us”, “We”, “our” or “ExploreMENA”). By accessing or using the Site or by using the Service on the Site you agree to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. When you access any sub-site, webpage, hyperlink (whether belonging to an ‘associate’ of ExploreMENA or otherwise) through this site, then such sub-site may have its own terms and conditions of use which is specific to such sub-site, webpage, hyperlink. The sub-sites, webpage, hyperlink may contain such additional terms and conditions of use as may be set out in such sub-sites, webpage, hyperlink.
ExploreMENA may add to, change or remove any part of these Terms and Conditions of Use at any time, without notice. Any changes to these Terms and Conditions of Use or any terms posted on this Site apply as soon as they are posted. You shall re-visit the “Terms & Conditions” link from time to time to stay abreast of any changes that the “Site” may introduce.
Your Agreement to these Terms and Conditions for availing Service
The Terms and Conditions is a legal contract between you being, an individual customer, user, or beneficiary of this service, and ExploreMENA acts as an “Intermediary” solely to assist customers in gathering travel information, determining the availability of travel-related products and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for facilitating travel requirements. You acknowledge that ExploreMENA merely provides intermediary services in order to facilitate services to you. ExploreMENA is not the last mile service provider to you and therefore ExploreMENA shall not be deemed to be responsible for any lack or deficiency of services provided by any person or entity including airline, hotel, activity provider or similar agency), you shall engage, hire from the content available on the Site.
Use of the Website
As a condition of your use of this Website, you warrant that:
Communication Policy of the site
Upon transacting on the Site, you will receive an e-mail from ExploreMENA informing the status of your transaction. The e-mail will be sent to e-mail address provided by you and ExploreMENA is not responsible towards the receipt of the said e-mail in your inbox. You will have to take due care and caution. You are responsible for entering the proper and accurate contact details including your name (as per Passport), email ID to ensure that we can effectively communicate with you.
ExploreMENA is not responsible to provide information on any last minutes’ changes or cancellations hotel.
Any grievance regarding the service should be communicated as per the grievance policy laid out herein.
Site and its Content
This Site is only for your personal use. You shall not copy, license, adapt, distribute, exchange, modify, sell or transmit any content or material from this Site, including but not limited to any text, images, audio, video or links for any business, commercial or public purpose.
ExploreMENA grants you a non-exclusive, non-transferable, limited right to enter, view, use and transact on this Site. You agree not to interrupt or attempt to interrupt the operation of this Site in any way. Access to certain areas of the Site may only be available to registered members. To become a registered member, you may be required to answer certain questions and provide certain details. Answers to such questions and details are mandatory. You represent and warrant that all information you supply to us, about yourself, and others, is true and accurate.
You understand that except for information, products or services clearly indicated as being supplied by ExploreMENA, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that ExploreMENA cannot and does not guarantee or warrant that files available for downloading through the Site will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy your particular requirements and for accuracy of data input and output.
ExploreMENA may add, change, discontinue, remove or suspend any other Content or services posted on this Site, including features and specifications of products described or depicted on the Site, temporarily or permanently, at any time, without notice and without liability.
All materials on this Site, including but not limited to audio, images, software, text, icons and such like (the “Content”), are protected by copyright under international conventions and intellectual property laws. You cannot use or license the Content, except as specified herein. You agree to follow all instructions on this Site limiting the way you may use the Content.
There are a number of proprietary logos, service marks and trademarks found on this Site whether owned/used by ExploreMENA or otherwise. By displaying them on this Site, ExploreMENA is not granting you any license to utilize those proprietary logos, service marks, or trademarks. Any unauthorized use of the Content may violate copyright laws, trademark laws, the laws of privacy and publicity, civil and criminal statutes.
The content and information on this Website (including, but not limited to, price and availability of travel services), as well as the infrastructure used to provide such content and information, is proprietary to us or our suppliers and providers.
While you may make limited copies of your travel itinerary (and related documents) for travel or service reservations booked through this Website, you agree not to otherwise modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell or re-sell any information, software, products, or services obtained from or through this Website.
Availability, Rules of Service
The products and services displayed on the Site may not be available for purchase in your particular country or locality. The reference to such products and services on the Site does not imply or warrant that these products or services will be available at any time in your particular geographical location. The products and services also are subject to availability, ExploreMENA shall not be responsible if at the time of completing the transaction on the Site, the product is not available or is sold out. You should check with customer support (add hyper link) for the availability of specific products and services in your area.
All the products and services available on the Website are governed by the rules of service and regulations including the terms of contract of carriage, of the respective service provider. You are requested to refer to, acquaint and abide by those rules of service and regulations of the respective service provider, prior to booking with us.
Please carry a valid visa for the country you will be visiting or transiting through. Please check with the concerned airline and embassy for concerned Visa requirements
If you send any communications or materials to ExploreMENA by electronic mail or otherwise, including any comments, data, questions, suggestions or the like, all such communications are, and will be treated by ExploreMENA, as non-confidential.
You hereby give up any and all claim that any use of such material violates any of your rights including moral rights, privacy rights, proprietary or other property rights, publicity rights, rights to credit for material or ideas, or any other right, including the right to approve the way ExploreMENA uses such material.
Any material submitted to this Site may be adapted, broadcasted, changed, copied, disclosed, licensed, performed, posted, published, sold, transmitted or used by ExploreMENA anywhere in the world, in any medium, forever.
If this Site contains bulletin boards, chat rooms, blogs, access to mailing lists or other message or communication facilities, you agree to use the same only to send and receive messages and materials that are proper and related thereto. By way of example and not as a limitation, you agree that when using the Site or any facility available here from, you shall not do any of the following:
Not to host, display, upload, modify, publish, transmit, update or share the following:
If your booking or account shows signs of fraud, abuse, or suspicious activity, ExploreMENA may cancel any travel or service reservations associated with your name, email address, or account, and close any associated ExploreMENA accounts. In addition, ExploreMENA may verify (i.e. preauthorize) your credit card. If you have conducted any fraudulent activity, ExploreMENA reserves the right to take any necessary legal action and you may be liable for monetary losses to ExploreMENA, including litigation costs and damages. To contest the cancellation of a booking or freezing or closure of an account, please contact ExploreMENA Customer Service
ExploreMENA reserves the right to undertake all necessary steps to ensure that the security, safety and integrity of ExploreMENA’s systems as well as its client’s interests are and remain, well-protected. Towards this end, ExploreMENA may take various steps to verify and confirm the authenticity, enforceability and validity of orders placed by you.
If ExploreMENA, in its sole and exclusive discretion, concludes that the said transactions are not or do not reasonably appear to be, authentic, enforceable or valid, then ExploreMENA may cancel the said orders at any time up before the scheduled time of departure of the relevant flight or before the expected date of visit to any property booked through ExploreMENA.
Internet transmissions are never completely private or secure. You understand that any message or information you send to this Site may be read or intercepted by others unless there is a special notice that a particular message (for example, credit card information) is encrypted (sent in code). Sending a message to ExploreMENA does not cause ExploreMENA to have any special responsibility to you.
The copyright in the contents of this website belong to ExploreMENA. Accordingly ExploreMENA reserves all rights. Copying of part or all the contents of this website without permission of ExploreMENA is prohibited except to the extent that such copying/printing is necessary for the purposes of availing of the paid services provided.
Offers, Contests and interactions.
This Site may contain contests that require you to send in material or information about yourself or offer prizes. Each offers, contest and interactions has its own rules, which you must read and agree to before you participate.
Disclaimer and No Warranties
You acknowledge that ExploreMENA is an intermediary and is not liable for any 3rd party (suppliers) obligations due to rates, quality, and all other instances, whether to any such subscribers or otherwise. You expressly agree that use of the services and the site is at your sole risk. It is your responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the site or on the internet generally. We do not warrant that the service will be uninterrupted or error-free or that defects in the site will be corrected.
The materials on this site are provided and “as available,” “with all faults” basis and without warranties or representations of any kind either expressed or implied. Information, software, products, and services contained on this website, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by ExploreMENA, ExploreMENA Affiliates and their respective suppliers. The material in this Site could include technical inaccuracies or typographical errors. ExploreMENA may make changes or improvements at any time. To the fullest extent permissible pursuant to applicable law, ExploreMENA disclaims all warranties of merchantability, relating to the information and description of the hotel, air or any other travel products displayed on this website (including, without limitation, the pricing, photographs, list of amenities, general product descriptions, etc.), much of which information is provided by the respective suppliers. Hotel or any other ratings displayed on this website are intended as only general guidelines, and ExploreMENA, ExploreMENA Affiliates and their respective suppliers do not guarantee the accuracy of the ratings. ExploreMENA, ExploreMENA Affiliates and their respective suppliers make no guarantees about the availability of specific products and services. ExploreMENA may make improvements and/or changes on this website at any time. ExploreMENA and its third party suppliers, licensors, and partners do not warrant or make any representations regarding the use or the results of the use of the services, the site or any reference sites in terms of correctness, accuracy, reliability, or otherwise.
ExploreMENA does not warrant that the functions contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the servers that make it available are free of viruses or other harmful components, but shall endeavor to ensure your fullest satisfaction.
ExploreMENA does not warrant or make any representations regarding the use of or the result of the use of the material on the site in terms of their correctness, accuracy, reliability, or otherwise, insofar as such material is derived from other service providers such as airlines, hotel owners and tour operators.
You acknowledge that this Website is provided only on the basis set out in these terms and conditions. Your uninterrupted access or use of this Website on this basis may be prevented by certain factors outside our reasonable control including, without limitation, the unavailability, inoperability or interruption of the Internet or other telecommunications services or as a result of any maintenance or other service work carried out on this Website. ExploreMENA does not accept any responsibility and will not be liable for any loss or damage whatsoever arising out of or in connection with any ability/inability to access or to use the Site.
Indemnification and Limitation of Liability
You agree to indemnify, save, and hold ExploreMENA, its affiliates, contractors, employees, officers, directors and agents harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including without limitation legal fees and expenses, arising out of or related to your use or misuse of the Services or of the Site, any violation by you of this Agreement, or any breach of the representations, warranties, and covenants made by you herein.
In no event will ExploreMENA be liable to you for any special, indirect, incidental, consequential, punitive, reliance, or exemplary damages (including without limitation lost business opportunities, lost revenues, or loss of anticipated profits or any other pecuniary or non-pecuniary loss or damage of any nature whatsoever) arising out of or relating to (i) this agreement, (ii) the services, the site or any reference site, or (iii) your use or inability to use the services, the site (including any and all materials) or any reference sites. In no event will ExploreMENA or any of its contractors, directors, employees, agents, third party partners, licensors or suppliers’ total liability to you for all damages, liabilities, losses, and causes of action arising out of or relating to (i) this Agreement, (ii) the Services, (iii) your use or inability to use the Services or the Site (including any and all Materials) or any Reference Sites, or (iv) any other interactions with ExploreMENA, however caused and whether arising in contract, tort including negligence, warranty or otherwise, exceed the amount paid by you, if any, for using the portion of the Services or the Site giving rise to the cause of action or One Thousand Kuwaiti Dinars (Kwd.1000), whichever is less.
ExploreMENA may provide you with notices and communications by email, regular mail or postings on the Site or by any other reasonable means. Except as otherwise set forth herein, notice to ExploreMENA must be sent by courier or registered mail to and ExploreMENA Middle East having its registered office at Arraya Tower II, 50th Floor, Al-Shuhada Street, Block 7, Sharq, State of Kuwait.
The failure of ExploreMENA to exercise or enforce any right or provision of this Agreement will not constitute a waiver of such right or provision. Any waiver of any provision of this Agreement will be effective only if in writing and signed by ExploreMENA.
Either you or We may seek any interim or preliminary relief from a court of competent jurisdiction in Kuwait, necessary to protect the rights or the property of ExploreMENA (or its agents, suppliers, and subcontractors), pending the completion of arbitration.
Governing Law and Forum for Disputes
Except as otherwise agreed by the parties or as described in the Arbitration section above, you agree that any claim or dispute you may have against ExploreMENA must be resolved by a court located in Kuwait. You agree to submit to the personal jurisdiction of the courts located within Kuwait for the purpose of litigating all such claims or disputes. This Agreement shall be governed by the laws of Kuwait, without giving effect to any principles of conflicts of law.
ExploreMENA strongly believes in a sincere and transparent approach to its users. You trust and love us and we would never put growth before trust. This policy document aims at minimizing instances of customer complaints, grievances and disappointments via channelized approach, review and redressal.
You can file a grievance / share feedback if you are disappointed with the services rendered by ExploreMENA or any other issues. You can give your grievance / feedback through email or snail mail.
In order to make ExploreMENA redressal channels more meaningful and effective, a structured system has been put in place. This system will ensure that the complaints are redressed seamlessly and well within the stipulated timeframe.